Top 10 most complained about shopping websites
- By Wang Yanfang
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E-mail China.org.cn, September 5, 2013
The monitoring data of an e-business complaints and rights protection website have indicated that in the first half of this year, some 41,360 complaints about e-business had been reported, 45.4 percent of which concerned online shopping sites, according to a report on e-business user experience and complaint monitoring released by the China e-Business Research Center in August 2013.
The website 100ec.cn received numerous complaints about e-business websites, yet still some 10,000 less compared with the same period of last year.
Most of the complaints were in reference to customers’ dissatisfaction about after-sales services, followed by refund issues, false promotions, returns or replacements and internet fraud.
Following are the top 10 most complained about shopping websites.
Newegg China
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Newegg China |
Percentage of complaints: 1.54%
Response rate: 80%
Newegg China is the Chinese branch of one of the largest online-only retailers in the U.S., Newegg.com. Entering China in 2001, the storefront Newegg.com.cn mainly sells computer hardware and software to Chinese customers. Customer complaints mainly concerned returning and exchanging difficulties.
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